- Shipping & Returns
Shipping & Returns
*All prices on website are for reference only and are subject to change. Currently we are updating prices on all products
- Shipping Times may differ depending on shipping address, weather delays, or holiday seasons on stocked items. Please inquire. On stocked items, our general shipping estimate from CA to depending on your delivery state is 2 to 5 weeks. If you have specified date of arrival please notate on order or inquire. On special orders please refer to special order policy.
- Due to size of this product standard shipping service covers curb-side delivery only.
- Shipping company is not responsible for lifting or carrying the item into your home for curbside delivery. Please make arrangements to prepare yourself and have help upon delivery of your merchandise as most deliveries consist of large and heavy items.
- White Glove Home Delivery is available to Local Customers (All Greater Los Angeles Area) & certain States for EXTRA FEE. Please inquire by calling Shoptorious.com (310) 465-5897 or email firstname.lastname@example.org for availability and price quote for white glove delivery. Any additional service requested will be additional charge.
- Some parts of the city and state may require additional shipping fee based on your shipping location. Certain products may require additonal shipping charge for additional care to be shipped. We will notify you of the additional shipping fee.
- All merchandise is previously inspected before we ship it out to you.
- THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. We will not compensate due to delays in production and shipping which may occur. Delays in production, back order and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, weather delays, transit delays or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Due to increased security by governments, customs delay may also occur, which is beyond our control.
- CANDA shipping cost does not include custom clearing. Please provide custom broker information at time of purchase otherwise you will be contacted at the border to provide custom clearance.
- If carrier has to re deliver to another shipping address other than address on the order you will be responsible for addditional shipping charge that will incur.
- If carrier has to re deliver because at the scheduled time, you are not available to accept, you will be responsible for additional shipping charge that will incur which will be $95 charged to your account.
- There will be additional service charge you will be responsible for if serviced inside delivery when curbside delivery was chosen for your order.
- If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight chages incurred by your refusal. 35% restocking fee will also be deducted according to Return Policy below.
- If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims and insurance!
- Items prior to being shipped out are thoroughly inspected by quality control. Because of this, furniture deliveries are received in good condition UNLESS damaged in transit.
- If the merchandise arrived damaged indicate on the delivery paper or receipt, please contact us within 48 hours. Prepare to provide pictures (including picture of description of item on the box) and details in a written form and submit to us via email. Please keep all original packaging during claim process. Items will be replaced upon availability once approved by claims department after reviewing your claims. Allow few days to review and to response after claim has been submitted. After 48 hours from the delivery date, we will not be able to accept any claims in regards to your order.
- If you authorize and approve without signature upon delivery though we require per our company policy, YOU are fully liable and we are not responsible for any damage, shortage or defects discovered after the delivery.
**Please inspect all merchandise before signing any delivery receipt. You have both a right AND a responsibility to inspect all items carefully during the delivery.
- If delivery receipt was signed free and clear, indicating no damage at the time the freight was tendered to the cosignee (YOU) Shoptorious.com is not responsible for any damages, shortages or defects discovered after signing the delivery papers.
- In the event that damage is not noted on the waybill when signed "received in good condition" on the delivery receipt/paper, it is impossible to file claim with the trucking company. In this case, it is impossible for us to help out further.
- If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a restocking fee of 35%.
If by some reason you are not available or you refuse delivery of the merchandise you will be liable for daily storage fees assigned by the carrier.
- Orders can only be cancelled within 48 hours of order placement by sending us an email. Cancellation cannot be done over the phone.
- Orders cannot be cancelled after 48 hours of order placement.
- Orders cannot be cancelled after its been shipped.
Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer screens can be different based on settings and various display technologies. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.
- Request Return Authorization Number by calling (310)465 - 5897 or email to email@example.com
- We will email you a Return Authorization (RA) number within 72 hours with return instructions on how to return the product.
- Shipping the product back to warehouse:
- Please repack the products for return in the original box with original packaging material and additional tags attached to merchandise. Do not mark the original box, improper labeling may result in the denial of return.
- Ship the product to the warehouse address provided on RA using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund. The package should be fully insured. We will not accept any uninsured packages.
- We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at firstname.lastname@example.org so that we can check on the progress of your return.
- In the event that a return becomes damaged on its way back to the return destination, Shoptorious.com will inform the customer via email that the item was received damaged and will hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Shoptrious.com concerning what to do with the damaged product. If Shoptorious.com has not received notification or response from the customer within 30 days, the item will be moved out from warehouse and donated.
- All returns are subject to 35% restocking fee. The cost of shipping or delivery and return fees will be deducted from your refund.
- Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, the refund will be processed.
- The refund will be given in the original form of payment.
- Items returned without the proper RA# may delay the refund process. Please read your return instructions carefully to avoid delays and unnecessary expenses.
- Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties.
- Orders that already has been prepared for shipping, if approved by Shoptorious.com for Refund, then there's 35% restocking fee which will be deducted from your refund.
- Special purchases, including: special orders.
- Any item that has been modified or used in any way, or that has been assembled or installed.
- Any item that is not in resalable condition.
- Any personal use products, such as mattresses, pillows and bedding.
- Any item not accompanied by a Return Authorization Number issued by Stylish Design Furniture.
- Any item that has been altered, painted or fixed
- Any item that is not in the original box with sufficient packaging materials.
- Any orders that has already shipped.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.
All products shall conform to the manufacturer's specifications and shall be free from defects in design, materials and workmanship for six (6) months from date of shipment. SHOPTORIOUS.COM HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SHOPTORIOUS.COM standard warranty policy covering any products shall be NULL, VOID, AND OF NO EFFECT if the Purchaser or any third party uses that product for any use other than the intended use of that product.
(310) 465 - 5897