Free Shipping When You Make Order Today



SHIPPING AND RETURN

Shipping And Return

 

*All prices on website are for reference only and are subject to change anytime. Currently we are updating prices on all products 

SHIPPING 

 

  • Shipping Times may differ depending on shipping address, weather delays, or holiday seasons on stocked items.  Please inquire.  On stocked items, our general shipping estimate from CA to depending on your delivery state estimate is 5 to 10 business days for Health Products. Beauty Products take estimate 2 to 4 weeks.  If you have specific date of receipt required, please notate on order or inquire us at shoptoriousinfo@gmail.com.  
  • Some parts of the city and state may require additional shipping fee based on your shipping location.  Certain products may require additional shipping charge for additional care to be shipped. We will notify you of the additional shipping fee.
  • THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES.  We will not compensate due to delays in production and shipping which may occur.  Delays in production, back order and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you. In most cases, delays occur during busy seasons, holidays, due to production delays, weather delays, transit delays or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Due to increased security by governments, customs delay may also occur, which is beyond our control. 

 CANCELLATION 

  • Orders can only be cancelled within 48 hours of order placement by sending us an email. Cancellation cannot be done over the phone.  
  • Orders cannot be cancelled after 48 hours of order placement.
  • Orders cannot be cancelled after its been shipped.  
  • Cancellation/Refund will be processed/applied in 5 to 7 business days.
 
RETURN & EXCHANGE
 
You may return the eligible product back within 7 days of receipt in original packaged new condition.  Claim case does not qualify for refund (see above under claim instruction).  A Return Authorization number and a valid Invoice are required for all returns or refunds. Merchandise must be in new condition and in original package, all the parts and packaging materials should be included. The original shipping or delivery charges (if there were any shipping charges) are non-refundable. 
 
Generally on all items the return policy is that you are responsible for shipping back the return items in original package using your own carrier providing with tracking number once shipped.  Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, then refund will be processed. 
 
We cannot accept returns for any used products. Any returns must be in their original packaging and only in new condition. Items will not be authorized for return after 7 days from the delivery date.  You will only receive refund  given in the original form of payment once it has been approved the condition as instructed above.  
 
Customer takes full responsibility for ordering the correct configuration, size, material and color.
 
 
Picture vs Reality

Color representations on computer screens can be different based on settings and various display technologies.  Digital or printed image colors can also be slightly different from the originals.  It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

RETURN PROCESS

  • Request Return Authorization Number by calling (310)465-5897 or email to shoptoriousinfo@gmail.com and provide picture of current condition of your order which includes picture of original package for approval by Shoptorious.  Once approved of the condition required, we will provide RA # and the warehouse return address.
  • We will email you a Return Authorization (RA) number within 72 hours with return instructions on how to return the product.
  • Shipping the product back to warehouse:
    • Please repack the products for return in the original box with original packaging material and additional tags attached to merchandise. Do not mark the original box, improper labeling may result in the denial of return.
    • Ship the product to the warehouse address provided on RA using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund. The package should be fully insured. We will not accept any uninsured packages.
    • We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at shoptoriousinfo@gmail.com so that we can check on the progress of your return.
  • In the event that a return becomes damaged on its way back to the return destination, shoptorious will refuse the delivery or inform the customer via email that the item was received damaged and will hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct shoptorious concerning what to do with the damaged product. If shoptorious has not received notification or response from the customer within 30 days, the item will be moved out from warehouse and donated.

 

REFUNDS

  • Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, then the refund will be processed.  
  • The refund will be given in the original form of payment. 
  • Items returned without the proper RA# may delay the refund process. Please read your return instructions carefully to avoid delays and unnecessary expenses.
  • Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties. 

Non-Returnable Items

  • Any item that has been modified or USED in any way, or that has been assembled.
  • Any item that is not in resalable condition.
  • Any item not accompanied by a Return Authorization Number issued by shoptorious.
  • Any item that has been altered, painted or fixed
  • Any item that is not in the original box with sufficient packaging materials.
  • Any orders that has already shipped.

Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.

WARRANTIES

60 Days limited Warranty for Manufacturer Defects from the date of purchase to the original purchaser.  The warranty does not cover caused by misuse, abuse or improper maintenance.  

 

Call of E-mail us for any questions. 
 
shoptoriousinfo@gmail.com